Pioneers of AI: Why AI conversations are always one-sided

Charles Duhigg, author of Supercommunicators, joins host Rana el Kaliouby to explore why we struggle to emotionally connect with AI chatbots. Duhigg argues that true connection requires reciprocity and vulnerability, two things AI cannot provide, which leaves our digital confidants feeling hollow. They dissect the psychology behind trusting machines and why even the most advanced chatbots fall short of human emotional exchange.