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How I Built This · September 18, 2017 · 50m
Starbucks: Howard Schultz
Howard Schultz grew up in Brooklyn projects watching his father — a delivery driver — get injured on the job with no health insurance, no workers' comp, no dignity. He built Starbucks into a company that gave part-time workers health insurance because he remembered what it felt like to have nothing.
This summary was generated from show notes and public descriptions, not from a full transcript review. Details may contain inaccuracies.
Canon
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Schultz: every decision at Starbucks was filtered through one question: 'What would my father have wanted from an employer?' Health insurance for part-time workers, stock options for baristas, tuition reimbursement — all driven by the memory of his father's humiliation.
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