Ed Mylett and John Maxwell discuss the tenth law of leadership: the Law of Connection. Maxwell explains that leaders must touch a heart before they ask for a hand—people follow because they feel seen, not because of what the leader knows. The conversation covers why resistance often stems from disconnection, the Locomotive Principle (vision without connection is like a train hitting people), and the necessity of self-connection before connecting with others. A classic example of Herb Kelleher at Southwest Airlines illustrates the power of making every individual feel known.
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Canon
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The Law of Connection: Touch the heart before asking for a hand
People follow leaders who connect with them emotionally, not those who merely know a lot. Leaders must build a relational bond before expecting loyalty.
The Locomotive Principle: Vision without connection hits people, it doesn't lead them
John Maxwell uses a train metaphor: a leader who only pushes a vision without connecting is like a locomotive hitting people rather than bringing them along.
Southwest Airlines co-founder Herb Kelleher exemplified the Law of Connection by making every employee feel personally seen despite a workforce of 16,000.