Diagnose your team’s problems with the Waterline Model

Molly breaks down the Waterline Model, a framework created by organizational psychologist Roger Harrison to diagnose workplace problems. The framework looks beneath surface-level interpersonal friction to uncover the deeper systems and dynamics shaping how an organization functions. She explains four layers of dysfunction that often sit at the root of team issues, emphasizes the importance of clear communication around goals and roles, and shares how the model served her as both a wilderness instructor and a team leader.