A new survey finds consumer complaints have hit a record high, and an earlier survey found a large share of consumers report feeling rage after a product or service problem. The episode examines the modern consumer experience, including hidden fees, ballooning customer support wait times, and shrinkflation. It asks why consumer rage is rising and whether anything can be done about it.
This summary was generated from show notes and public descriptions, not from a full transcript review. Details may contain inaccuracies.
Highlights
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Consumer complaints hit a record high
A new survey found consumer complaints reached a record high this year, and a prior survey found a large share of consumers reported feeling rage after a product or service problem.