Taking on ServiceNow: Coding Agents the Rest of Us with Serval Co-Founder and CEO Jake Stauch

Jake Stauch, co-founder and CEO of Serval, explains how his company is challenging ServiceNow by putting code-generation agents in the hands of enterprise IT teams. He details how Serval's platform enables non-engineers to build automations safely through deterministic approvals and audit trails. Jake also discusses ProServal's embedded automation engineers, why AI makes it possible to take on legacy systems of record, and his predictions that consumer AI adoption patterns will preview enterprise trends. He argues that the SaaS-pocalypse is actually a consolidation, and that fully autonomous background agents remain a moonshot for enterprise due to compliance concerns.