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Lenny's Podcast · November 14, 2024 · 65m
Continuous discovery habits | Teresa Torres
Teresa Torres on continuous discovery: the practice of talking to customers every week, mapping opportunity solution trees, and making discovery a habit rather than a phase. How the best product teams make research a continuous environment, not a project.
This summary was generated from show notes and public descriptions, not from a full transcript review. Details may contain inaccuracies.
Canon
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Torres: most teams do customer research as a project (quarterly research sprints). This is episodic and forgettable. Continuous discovery makes customer contact a weekly habit — an environmental default that shapes every product decision.
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Torres: PMs avoid customer discovery because showing unfinished ideas to real users is scary. You might learn your idea is wrong. That vulnerability requires courage — and that courage builds through weekly practice.
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