Amazon Was Supposed to Kill the Bookstore. James Daunt Had Other Plans | Better in Person

James Daunt, who went from running one small London bookshop to reviving both Waterstones and Barnes & Noble, tells Stephen Dubner how physical stores can compete with Amazon. He shares the philosophy and turnaround tactics that brought two iconic chains back from the brink, arguing that the in-person experience can do what e‑commerce cannot.