How to Have the Conversations You’ve Been Avoiding

Some of the biggest problems in organizations, families, and communities aren't the problems themselves but people's inability to talk about them. Joseph Grenny, business social scientist and co-author of Crucial Conversations, explains what makes a conversation "crucial"—high stakes, strong emotions, and differing opinions—and why our brains betray us when we need them most. He shares a practical framework for handling these talks without sacrificing honesty or relationships, covering how to diagnose the real issue, create conditions for connection, and respond to criticism. The conversation offers tools for anyone who has ever avoided a tough talk at work or at home.