The 99% Invisible team explores the 311 non-emergency hotline as a tool for civic connection, revealing how a simple phone number can turn individual complaints into powerful community narratives and improve how cities respond to their residents.
This summary was generated from show notes and public descriptions, not from a full transcript review. Details may contain inaccuracies.
Highlights
•
311 as a Civic Engagement Tool
The 311 hotline transforms citizen complaints into actionable data for city governments.